Refund policy

Return & Refund Policy

Last Updated: October 12, 2026

At Maveimall, your satisfaction is important to us. We want you to feel confident when shopping for our women's footwear, including winter boots, casual shoes, and everyday footwear.

If you are not completely satisfied with your purchase, we are here to help.

Please review our Return & Refund Policy carefully before making a purchase.

1. 30-Day Return Policy

We offer a 30-day return period from the date you receive your order.

You may request a return within 30 calendar days of delivery, subject to the conditions outlined below.

To be eligible for a standard return:

The item must be unused, unworn outdoors, and in its original condition.
Shoes may be tried on indoors on a clean surface to check the fit.
The item must be returned with its original packaging, including the shoe box where provided.
All original accessories and product components must be included.
Proof of purchase or an order number must be provided.

Trying on footwear indoors to assess size, fit, and comfort will not automatically make the item ineligible for return.

We reserve the right to assess any reduction in the value of returned goods resulting from handling beyond what is reasonably necessary to inspect them, where permitted by applicable law.

Important: These conditions do not restrict your statutory rights relating to defective, damaged, misdescribed, or otherwise nonconforming products.

2. How to Request a Return

To initiate a return, please contact our customer support team:

Email: hoffseseliza7879@outlook.com

Please include:

Your order number
Your full name
The item you wish to return
The reason for your return
Photographs, if the product is damaged, defective, or incorrect

Our customer service team will review your request and provide return instructions, including the appropriate return address.

Please do not send returned products to our business address without first receiving return instructions.

Our business address is not necessarily the designated return processing facility.

Returns sent without prior notification may experience processing delays. However, failure to obtain prior authorization does not remove any mandatory statutory return or cancellation rights.

3. Return Shipping Costs

For returns due to a change of mind, personal preference, or an incorrect size selected by the customer, the customer is generally responsible for return shipping costs, except where applicable law requires otherwise.

For returns involving:

Defective products
Damaged items
Incorrect products sent by Maveimall
Products that do not match their description

Maveimall will cover reasonable return shipping costs where the issue is attributable to us or where required by applicable law.

We recommend using a trackable shipping service and retaining your shipping receipt.

Please contact us before returning any item so we can provide the appropriate instructions.

4. Refund Processing

Once we receive your returned item, we will inspect it and notify you of the refund status.

For eligible returns under our voluntary 30-day return policy, approved refunds will generally be processed within 5–10 business days after receipt and inspection of the returned product.

Refunds will be issued to the original payment method unless another method is agreed upon and permitted by law.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

For customers exercising statutory cancellation or withdrawal rights, refunds will be issued within the legally required timeframe. Any legally permitted postponement pending receipt of returned goods or proof of return will be respected.

Refunds will include original delivery charges where required by applicable law.

5. Damaged, Defective, or Incorrect Items

We carefully inspect and prepare orders before shipment. However, if you receive an item that is damaged, defective, or incorrect, please contact us as soon as reasonably possible.

Email: hoffseseliza7879@outlook.com

Please provide your order number, a description of the problem, and photographs if available.

We will assess the issue and provide an appropriate solution, which may include:

A replacement product
A repair, where appropriate
A refund
Another remedy required by applicable consumer protection laws

Customers are not required to pay return shipping costs for defective or incorrectly supplied products where the law places those costs on the seller.

Nothing in this policy limits your statutory rights regarding faulty or nonconforming goods.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team.

Exchanges are subject to product availability.

If a direct exchange is unavailable, we may recommend returning the original item and placing a new order.

Any additional shipping charges for voluntary exchanges will be communicated in advance, subject to applicable law.

For defective or incorrectly supplied products, your statutory rights to replacement or other remedies remain unaffected.

7. Non-Returnable Items

Certain items may not qualify for returns under our voluntary return policy, including:

Footwear showing significant wear from outdoor use
Items damaged through misuse or improper care
Items that have been materially altered by the customer
Products specifically identified as non-returnable where such exclusions are lawful

Sale or discounted items are not automatically excluded from our standard 30-day return policy.

No exclusion in this section applies where mandatory consumer protection laws provide a right to return, cancel, or obtain a remedy.

8. European Union and United Kingdom Customers

Customers in the European Union and the United Kingdom may have additional statutory rights when purchasing goods online.

In general, eligible consumers have a 14-day statutory right of withdrawal from the date they receive their goods, subject to applicable exceptions.

Customers exercising this right must notify us of their decision to withdraw within the applicable statutory period.

After notifying us, customers generally have a further 14 days to return the goods.

Where required by law, we will refund the price paid for the returned goods and the cost of the least expensive standard delivery option offered for the original order.

We may withhold the refund until we have received the returned goods or the customer has provided evidence of sending them back, where permitted by law.

Refunds for statutory withdrawals will be made within the applicable legal deadline and using the original payment method unless otherwise agreed.

Customers may be responsible for the direct cost of returning goods following a change-of-mind withdrawal, provided this responsibility has been properly disclosed and is permitted by law.

Our voluntary 30-day return policy is offered in addition to, and does not replace or restrict, these statutory rights.

9. United States and Canadian Customers

For customers in the United States and Canada, eligible returns are accepted under our voluntary 30-day return policy.

Consumer protection rights may vary depending on the applicable federal, state, provincial, or territorial laws.

Customers may have additional rights relating to defective products, misleading descriptions, non-delivery, or other consumer protection matters.

Nothing in this policy excludes, restricts, or overrides rights or remedies that cannot lawfully be waived.

10. Lost Return Shipments

Customers are encouraged to use a trackable shipping service when returning products.

If a return shipment is delayed or lost, please contact the shipping carrier and notify our customer service team.

Responsibility for lost return shipments will be determined according to the circumstances and applicable law, including whether Maveimall provided or arranged the return shipping service.

We will not deny any refund or remedy to which a customer is legally entitled.

11. Order Cancellations

If you wish to cancel an order before it has been shipped, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before dispatch.

If an order has already been shipped, cancellation or return options will depend on the applicable return procedures and consumer protection laws.

Any statutory cancellation rights remain unaffected.

12. Late or Missing Refunds

If you have not received your refund after receiving confirmation that it has been processed, please:

Check your original payment account.
Contact your bank or payment provider, as posting times may vary.
Contact our customer service team if the refund still does not appear.

We will assist you in reviewing the refund status.

13. Changes to This Policy

Maveimall reserves the right to update this Return & Refund Policy to reflect changes in our operations, customer service procedures, or applicable legal requirements.

Any changes will be published on this page with an updated revision date.

Policy updates will not retroactively reduce the contractual or statutory rights associated with orders already placed.