Terms of Service

Last Updated: October 12, 2026

OVERVIEW

Welcome to Maveimall.

Throughout this website, the terms "we," "us," and "our" refer to Maveimall. Maveimall operates this online store and offers its website, products, services, and related information to customers subject to the terms, conditions, policies, and notices set forth below.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service, to the extent permitted by applicable law.

Please read these Terms carefully before using our website or purchasing any products.

If you do not agree with these Terms, please refrain from using our services.

Nothing in these Terms excludes, restricts, or modifies any mandatory consumer rights or protections available under applicable law.

1. ONLINE STORE TERMS

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you, or that you have obtained any required consent from a parent or legal guardian.

You agree to use our website and services only for lawful purposes.

You must not:

• Use our website for fraudulent, unlawful, or misleading activities.

• Submit false or intentionally inaccurate order information.

• Attempt to interfere with the security or proper operation of our website.

• Upload or transmit malicious code, viruses, or other harmful software.

• Infringe upon the intellectual property or legal rights of others.

We reserve the right to restrict access to our services where reasonably necessary to prevent fraud, unlawful activity, or misuse, subject to applicable law.

2. GENERAL CONDITIONS

We aim to provide a secure, reliable, and convenient online shopping experience.

We may update, modify, or discontinue certain website features or services when reasonably necessary for operational, technical, security, or legal reasons.

We will not make changes that unlawfully deprive customers of rights arising from orders already accepted.

You agree not to reproduce, duplicate, copy, sell, or commercially exploit any part of our website content without our prior written permission, except where permitted by law.

3. PRODUCTS AND PRODUCT INFORMATION

Maveimall primarily offers women's footwear, including winter boots, casual shoes, and other seasonal footwear products.

We make reasonable efforts to ensure that product descriptions, photographs, sizing information, colors, materials, and prices are accurate and up to date.

However, slight variations may occur due to:

• Individual screen settings and display differences

• Lighting conditions in product photography

• Manufacturing tolerances

• Differences in sizing systems across countries

Customers are encouraged to review product descriptions and sizing information before placing an order.

Any statements concerning warmth, comfort, water resistance, slip resistance, or other product characteristics apply only to the extent supported by the relevant product specifications.

Nothing in this section limits your rights if a product is defective, materially misdescribed, or otherwise fails to meet applicable legal requirements.

4. PRICING AND PAYMENT

Product prices are displayed on our website and may vary depending on the selected currency, destination, promotions, and applicable taxes.

We reserve the right to change prices for future orders without prior notice.

The price applicable to your purchase will be the price confirmed during checkout, subject to applicable law.

Customers must provide accurate and complete billing and payment information.

Payment must be successfully authorized before an order can be processed.

Available payment methods will be displayed at checkout.

We use payment processing services supported by our e-commerce platform and do not guarantee the uninterrupted availability of any particular payment method.

Any applicable taxes, shipping fees, or additional charges collected by Maveimall will be disclosed before the order is submitted.

5. ORDER ACCEPTANCE AND CANCELLATION

After placing an order, you may receive an automated order confirmation email.

Unless applicable law provides otherwise, this email acknowledges receipt of your order and does not necessarily constitute final acceptance.

We may decline or cancel an order for legitimate reasons, including:

• Product unavailability

• Suspected fraudulent activity

• Payment authorization failure

• Material pricing or product listing errors

• Shipping restrictions or legal compliance requirements

If we cancel an order after payment has been collected, we will issue a refund of the amount paid for the canceled items, including applicable charges where required by law.

Customers wishing to cancel an order should contact us as soon as possible.

Cancellation requests will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

6. SHIPPING AND DELIVERY

We provide shipping services to supported destinations, primarily including the United States, Canada, and selected European countries.

Our standard shipping terms are:

Free Standard Shipping: Orders of $49.00 USD or more.

Standard Shipping Fee: $5.99 USD for orders below $49.00 USD.

Estimated Standard Delivery: 7–14 business days after dispatch.

Order processing time is separate from the estimated delivery period.

Delivery estimates are not guaranteed dates unless expressly stated otherwise.

Shipping times may vary due to customs procedures, weather conditions, carrier operations, seasonal demand, or other circumstances.

Customers are responsible for providing accurate shipping information.

If delivery is delayed, lost, or otherwise unsuccessful, we will address the matter in accordance with our Shipping Policy and applicable law.

Any mandatory rights concerning delivery deadlines, risk of loss, cancellation, or refunds remain unaffected.

Please refer to our Shipping Policy for further information.

7. RETURNS, REFUNDS, AND EXCHANGES

We offer a voluntary 30-day return period for eligible products, beginning on the date the customer receives the order.

Returned footwear should generally be in its original condition, subject to the terms of our Return & Refund Policy.

Customers may try on footwear indoors to assess size and fit.

Refund eligibility, return shipping responsibilities, and exchange procedures are explained in our Return & Refund Policy.

Customers in certain jurisdictions, including the European Union and the United Kingdom, may have additional statutory cancellation or withdrawal rights.

Nothing in these Terms limits legal rights relating to defective goods, products that do not match their description, or other matters protected by applicable consumer law.

Please review our Return & Refund Policy before requesting a return.

8. PRODUCT AVAILABILITY

All products are subject to availability.

We make reasonable efforts to keep inventory information accurate.

In rare circumstances, an item may become unavailable after an order has been submitted.

If we cannot fulfill an order, we will notify the customer and offer an appropriate resolution, including a refund where required.

We may introduce, modify, or discontinue products at our discretion, provided that existing contractual and statutory obligations are respected.

9. ACCURACY OF WEBSITE INFORMATION

We aim to maintain accurate product information, pricing, descriptions, and website content.

Occasionally, typographical errors, technical inaccuracies, or omissions may occur.

We reserve the right to correct such errors and update website information.

Where an error affects an order already placed, we will handle the situation fairly and in accordance with applicable contract and consumer protection laws.

We will not impose additional charges or materially change an accepted order without the customer's agreement where such agreement is legally required.

10. INTELLECTUAL PROPERTY

All original website content owned by Maveimall, including text, graphics, photographs, logos, layouts, and other creative materials, is protected by applicable intellectual property laws.

Third-party trademarks, product names, and other intellectual property remain the property of their respective owners.

Customers may access and use our website for personal, non-commercial shopping purposes.

Unauthorized commercial reproduction, distribution, or modification of protected content is prohibited unless permitted by law or authorized by the relevant rights holder.

11. THIRD-PARTY SERVICES AND LINKS

Our website may include services, applications, payment processors, or links operated by third parties.

These services may be subject to their own terms and privacy policies.

We do not control every aspect of third-party websites or services.

Customers should review the applicable terms before using external services.

Nothing in this section excludes liability that Maveimall cannot lawfully exclude, including responsibility for services performed on our behalf where applicable law makes us responsible.

12. CUSTOMER ACCOUNTS AND INFORMATION

If customer accounts are available, customers are responsible for maintaining the confidentiality of their login credentials and taking reasonable steps to protect their accounts.

Please notify us promptly if you suspect unauthorized account access.

We process customer information in accordance with our Privacy Policy and applicable data protection laws.

Customers agree to provide accurate information necessary for order processing, delivery, and customer support.

We will not use these Terms to override any rights customers have under applicable privacy legislation.

13. PROHIBITED USES

You may not use our website or services to:

• Violate applicable laws or regulations.

• Engage in fraudulent transactions.

• Misrepresent your identity or payment information.

• Distribute malware or harmful software.

• Attempt unauthorized access to our systems.

• Collect other users' personal information unlawfully.

• Infringe intellectual property rights.

• Interfere with website security or functionality.

We may take reasonable and proportionate action in response to violations, including restricting access or canceling fraudulent orders, subject to applicable law.

14. DISCLAIMER OF WARRANTIES

We make reasonable efforts to ensure that our website and services operate reliably and that our products comply with applicable legal requirements.

However, website access may occasionally be interrupted due to maintenance, technical issues, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, we do not guarantee that the website will always be uninterrupted or free from technical errors.

This disclaimer does not affect any mandatory warranties, legal guarantees, or statutory rights relating to the products we sell.

In particular, nothing in these Terms excludes any legal guarantee of conformity or other non-excludable consumer warranty.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Maveimall will not be liable for losses arising solely from circumstances beyond our reasonable control where liability may lawfully be excluded.

We do not seek to exclude or limit liability for:

• Fraud or fraudulent misrepresentation

• Death or personal injury caused by negligence where such liability cannot be excluded

• Breach of mandatory consumer protection laws

• Defective or nonconforming products where statutory remedies apply

• Any other liability that cannot legally be excluded or limited

Nothing in these Terms deprives consumers of remedies available under applicable law.

16. INTERNATIONAL CUSTOMERS

Maveimall serves customers in multiple international markets.

Depending on the delivery destination, orders may be subject to local taxes, customs duties, import procedures, and other applicable requirements.

Any charges collected by Maveimall will be disclosed at checkout.

Additional import charges may apply where legally permitted and properly disclosed.

Customers may have specific consumer protection rights under the laws of their country or region.

These Terms do not override mandatory protections applicable to consumers in their place of residence.

17. PRIVACY AND DATA PROTECTION

Your privacy is important to us.

We collect, use, and process personal information as described in our Privacy Policy.

Personal information may be processed for legitimate purposes such as:

• Processing and fulfilling orders

• Providing customer support

• Arranging delivery

• Preventing fraud

• Meeting legal obligations

• Providing marketing communications where legally permitted

Customers may have rights to access, correct, delete, or otherwise control their personal information under applicable privacy laws.

Please refer to our Privacy Policy for additional information.

18. FORCE MAJEURE

We are not responsible for delays or failures in performance caused by extraordinary events beyond our reasonable control, to the extent permitted by applicable law.

Such events may include severe natural disasters, government restrictions, major transportation disruptions, or other exceptional circumstances.

We will make reasonable efforts to communicate significant disruptions and provide appropriate assistance.

This provision does not remove mandatory rights to cancellation, refunds, or other remedies.

19. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the applicable laws of Canada and the Province of Quebec, subject to mandatory consumer protection laws that may apply in the customer's place of residence.

Nothing in this section deprives consumers of mandatory protections or legal remedies available under applicable local law.

If a dispute arises, customers are encouraged to contact us first so that we may attempt to resolve the issue fairly and promptly.

This does not prevent customers from seeking assistance from consumer protection authorities, courts, or other legally available dispute resolution mechanisms.

We do not require consumers to waive any right to bring proceedings in a court or jurisdiction where such a waiver would be unlawful.

20. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or disregarded to the extent necessary.

The remaining provisions will continue to apply, provided they can lawfully and reasonably operate independently.

21. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes in our operations, legal obligations, or website functionality.

Updated Terms will be published on this page with a revised effective date.

Changes will not retroactively remove or reduce rights associated with orders already accepted.

Where legally required, we will provide appropriate notice of material changes.

22. CONTACT INFORMATION

For questions regarding these Terms of Service, orders, shipping, returns, or other customer service matters, please contact us.

Store Name: Maveimall

Email: hoffseseliza7879@outlook.com

Phone: +1 514-770-3878

Business Address:

131 Rue De Ronsard
Saint-Jean-sur-Richelieu, QC J2W 2N3
Canada

We will make reasonable efforts to respond to customer inquiries and resolve concerns promptly.

Thank you for choosing Maveimall.

We appreciate your trust and look forward to providing you with a comfortable, convenient, and reliable shopping experience.